Customer Service
How secure is AOTA's Store?
AOTA uses the latest technology to protect your credit card information and
does not release it to any outside organization. You can place your orders using
SSL encryption (the Internet standard for secure transactions).
As reported in a recent Knight-Ridder News Service article (which appeared in
the Philadelphia Inquirer), "In 1997, there were no reports of credit-card
information stolen on the World Wide Web during a transfer of information over a
Secure Socket Layer (SSL) line, the kind of line used by Netscape Navigator and
Microsoft Explorer. There were no slip-ups. None."
Your order information and purchase history are protected by a password that
you set. If you forget your password, we will first verify your identity and
then email your password to the email address you have listed in your AOTA
Online Store account.
What payment methods do you accept?
Credit Cards
The AOTA online store accepts Visa, MasterCard, and Discover for payment of orders.
Purchase Orders
Purchase orders are not accepted online, however customers can order products
using a Purchase Order. All Purchase Orders must be for $40 or more in order to
be billed on a net 30 basis, provided customer’s credit is in "good
standing". Orders under $40 require payment.
Send a signed Purchase Order via fax at 301-206-9789 or by mail to AOTA
Products, PO Box 0151, Annapolis Junction, MD USA 20701-0151.
Will I have to pay sales tax?
Tax is charged to residents of the state of Maryland (6%).
There is no tax charged to residents of the state of Maryland on Continuing Education
products ONLY.
What are the shipping and handling charges?
AOTA determines shipping based on weight. Please call 877-404-2682 for exact shipping rates.
What shipping methods are available?
The products ordered online are shipped from our warehouse (BrightKey) in Maryland.
Products are shipped via UPS.
Sorry, we are unable to deliver to PO Boxes.
*Required signature has been waived unless AOTA is notified 877-404-AOTA.
How quickly will I receive my order?
Online orders are received and processed on the next business day. Orders placed
on Saturdays, Sundays and holidays will be processed on the next business day.
U.S. customers will then receive orders within 2 weeks, Canadian Customers 2 weeks,
and other countries 3 weeks.
What is your return policy?
WEB/STORE CONTINUING EDUCATION PRODUCTS
BOOK RETURN POLICY
Returns accepted within 30 days of invoice date for a full refund on purchase price less S&H. Returns received between 30 & 90 days are subject to a 10% restocking fee, unless due to damage, defect or incorrect shipment. Items must be returned in saleable condition.
CONTINUING EDUCATION RETURN POLICY
Please review your selected CEonCD course description and learning objectives carefully before you place your order. All product returns, except those due to damage or defect, must be in resalable condition with no seals open, broken, or tampered with, and will incur an administrative fee of 10% of the product price regardless of the return date. Product returns due to damage, defect, or incorrect shipping, will not incur an administrative fee. No refunds are issued after 90 days. Shipping and handling charges are not refundable. Defective CDs will be replaced with a new copy. To receive a replacement copy, an email must be sent to cedept@aota.org to determine that it is not an accessibility issue. If determined to be defective, then mail the CEonCD in its original envelope, marked “Return,” and address it to AOTA Products, P.O. Box 0151, Annapolis Junction, MD 20701-0151. These policies do not apply to bookstores. If you have any questions, please call 877-404-AOTA (877-404-2682) or email aota@brightkey.net.
• SPCCs—book return policy applies (see above).
• Online Courses, CE Article Online Exams, and Webcasts—Cancellations or refunds are not available once they have been accessed.
• CEonCDs—All returns except those due to damage or defect must be in resalable condition with no seals open, broken, or tampered with. Defective CDs will be replaced with a new copy. To receive a replacement copy, an email must be sent to cedept@aota.org to determine that it is not an accessibility issue. If determined to be defective, then mail the CEonCD in its original envelope, marked “Return,” and address it to AOTA Products, P.O. Box 0151, Annapolis Junction, MD 20701-0151.
WEB COURSE-SPECIFIC PRODUCTS
SPCC RETURN POLICY
Please review your selected SPCC course description and learning objectives carefully before you place your order. If you are not completely satisfied with your purchase, you may return the product within 90 days. An administrative fee of 10% of the product price will be charged unless the return is due to a damaged, defective, or incorrectly shipped product. All items except damaged or defective products must be returned in saleable condition. No refunds are issued after 90 days. Shipping and handling charges are not refundable. This policy does not apply to bookstores. If you have any questions, please call 877-404-AOTA (877-404-2682) or email aota@brightkey.net.
CEonCD RETURN POLICY
Please review your selected CEonCD course description and learning objectives carefully before you place your order. CEonCD product returns, except those that are damaged, defective, or were shipped incorrectly, will incur an administrative fee of 10% of the product price regardless of the return date. No refunds are issued after 90 days. Shipping and handling charges are not refundable. All returns except those due to damage or defect must be in resalable condition with no seals open, broken, or tampered with. Defective CDs will be replaced with a new copy. To receive a replacement copy, an email must be sent to cedept@aota.org to determine that it is not an accessibility issue. If determined to be defective, then mail the CEonCD in its original envelope, marked “Return,” and address it to AOTA Products, P.O. Box 0151, Annapolis Junction, MD 20701-0151. These policies do not apply to bookstores. If you have any questions, please call 877-404-AOTA (877-404-2682) or email aota@brightkey.net.
ONLINE COURSE RETURN POLICY
Please review your selected Online Course description and learning objectives carefully before you place your order. Course cancellations or refunds are not available once they have been accessed. If you have any questions, please call 877-404-AOTA (877-404-2682) or email aota@brightkey.net.
CE ARTICLE ONLINE EXAM RETURN POLICY
Please review your selected CE Article and learning objectives carefully before you place your order. A cancellation or refund is not available once you have accessed the CE Article Online Exam. If you have any questions, please call 877-404-AOTA (877-404-2682) or email aota@brightkey.net.
WEBCAST RETURN POLICY
Please review your selected Webcast course description and learning objectives carefully before you place your order. Course cancellations or refunds are not available once they have been accessed. If you have any questions, please call 877-404-AOTA (877-404-2682) or email aota@brightkey.net.
How can I contact Customer Service?
Customer Service can be contacted in the following ways.
Toll-Free Telephone: 877-404-AOTA (Monday - Friday, 8:30am - 5:00pm EST)
TDD: 800-377-8555 (Monday – Friday, 9:30am – 4:30pm EST)
Fax: 301-206-9789 (24 hours a day, 7 days a week)
Mail: AOTA Products, PO Box 0151, Annapolis Junction, MD 20701-0151
Customers outside the U.S., please call: 240-646-7043 or fax:
301-206-9789
AOTA Pricing Policy
All prices are subject to change without notice. Member price is available to members of AOTA only. Nonmember price applies to all others.
